All the benefits of an in-house IT department but without the cost for a simple, fixed & affordable monthly fee

When you join our fixed-fee IT support service, everything you’d probably expect is included. Typical small-business IT support is based around fixing problems as they occur, which is reactive, and arguably, creates an incentive to let problems occur.

We start from a different and pro-active perspective to ensure systems are setup, maintained and monitored to minimize problems. The bottom line is that we want you ensure you can simply focus on your own business and customers without unnecessary IT distractions or having to guess how much we might charge at the end of the month.

Want to know more about what these mean in practice?
then please read on…

Help desk with unlimited phone support

Just call us as often as you need to and one of our trained team will usually be able to sort the issue out over the phone, there and then. The progress of every request is tracked to make sure nothing is forgotten and all of our team can access the relevant information, including priority and escalations, to resolve the issue as quickly as possible. Just like you’d get with your own corporate IT department.

Same day, on-site equipment repair or replacement

We know you need your IT to work all the time but it’s an unfortunate fact that equipment does fail now and again. We also know you have better things to do than waste time chasing manufacturers, reading warranty documents or tracking down and installing a replacement. We strive to fix faulty equipment the same day and then deal with all the admin, so you don’t have to. We only supply quality equipment such as HP, Dell and Cisco which is backed by strong manufacturer support networks. We also carry our own stock. This means one of our technicians can visit your site, typically within a few hours, to replace a faulty item and get your IT back to it’s normal, reliable state with minimum hassle.

Advice on getting the most from your IT
Reinforcing our pro-active approach, we are very happy to offer advice and recommendations that will help you get the most from your IT investment. This doesn’t mean we’ll be pushing you to spend unnecessary cash on all the latest kit. It’s about making sure you get great value from what you do spend and buy what you really need. Whatever you do, IT, Communications and the Internet are becoming an unavoidable part of being (and staying!) successful, so if you don’t take advantage of what’s available there’s always a danger one of your competitors will.

Help to buy the right equipment and software at the right price
While there’s no obligation to buy equipment and software through us, we’re always here to help you get the best deal and avoid making expensive mistakes. If you’d like us to take care of sourcing everything, you can be confident you’ll get a competitive deal and won’t have to spend your own valuable time on researching the purchase.

Talk to your other technology suppliers in a language they understand
Let’s be honest, most people don’t understand IT-speak (and really aren’t very interested either). We make every effort to talk to your staff in normal language and are happy to help insulate them from your other technology suppliers who might like their own techno-babble a little too much.

Monitor the health of your server 24×7
Continuing our pro-active ethos, our support systems keep an eye on your systems all the time. More often than not, this means we can head off problems before anyone has even noticed they are developing. We do believe prevention is better than cure.

In short, we are not here to charge you every time your computers are misbehaving. We are here to deliver a Hassle-Free service which completely takes the burden of computers and IT off your shoulders, in return for an affordable monthly fee that includes all the attention you may require.